Low-risk transparency pattern
Support disclosure agent
A simple agent record for a customer-support assistant that must be identifiable, bounded, and clear about its AI role.
What the agent does
The agent drafts support replies, answers product questions from an approved knowledge base, and hands off refund, account, legal, or safety issues to a person. It does not make final eligibility, employment, credit, healthcare, migration, or law-enforcement decisions.
What Agent Seal proves
| Question | Public answer |
|---|---|
| Who is this? | One registered agent with a stable id, public key, signed Agent Card, and DID-style identifier. |
| Who is responsible? | A named keeper or organisation anchor is visible in the public status and evidence record. |
| What can it do? | The scope says support drafting and knowledge-base answers. The denied scope blocks account changes, refunds, and legal advice. |
| How is AI use disclosed? | The evidence record points to the Article 50 disclosure method used by the provider. |
| What is public? | Hashes, roots, counts, status, procedure links, and public references. Private messages and complaint bodies stay out of the public bundle. |
What still belongs to the provider
The provider still owns the user-facing disclosure text, data protection notices, retention policy, escalation process, training material, content quality checks, and complaint handling. Agent Seal gives the technical record. It does not operate the support process.
Evidence links
-
Static sample:
/examples/support-disclosure-agent-evidence-v0.1.json -
Redaction policy:
/v1/public/evidence-redaction-policy -
Verifier:
/verifier